Privacy Policy
1. Introduction
EliteHandeln Kapital Trading Ltd (hereinafter referred to as “EliteHandeln Kapital”, “Company”, “we”, “our”, “us” as appropriate), operating under the trading name EliteHandeln Kapital, is a Cyprus Investment Firm (hereinafter referred to as “CIF”) registered with the Registrar of Companies and Official Receiver in Cyprus under registration number HE 203997 and regulated by the Cyprus Securities and Exchange Commission (hereinafter referred to as “CySEC”) under license number 079/07. The Company is registered with the Office of the Commissioner for Personal Data Protection of the Republic of Cyprus for the purpose of processing personal data. Your personal data is stored and processed in accordance with the Law on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of Such Data of 2018 (Law 125(I)/2018) and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “Law”), as amended. The Company is the data controller responsible for your personal data.
2. Scope of the Privacy Policy
The scope of this Privacy Policy is to provide you (or the data subject) with information about how EliteHandeln Kapital collects and uses information through its website www.EliteHandeln Kapital.com. This Privacy Policy does not apply to websites operated by other organizations and other third parties. By registering with or accessing the EliteHandeln Kapital website, you consent to the collection, use and processing of your personal data.
3. Commitment
EliteHandeln Kapital respects the privacy of all users who access its website(s). We therefore undertake to take all reasonable steps to protect the personal data of all existing or potential customers, applicants and visitors.
4. Data Protection Officer
We have appointed a Data Protection Officer (“DPO”). Our DPO has a number of important responsibilities, including but not limited to: a. Monitoring EliteHandeln Kapital's compliance with the provisions of the GDPR; b. Raising awareness of data protection issues, training EliteHandeln Kapital employees and conducting internal audits; c. Cooperation with the supervisory authority. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please email us at: support@EliteHandeln Kapital.com
5. Information collected by us
As part of our collaboration, we collect information directly from you, through any correspondence with us by phone, email or otherwise; including information you enter when you register to use our website or mobile app, subscribe to our service or perform other activities on our website or related applications. The information we collect may include, but is not limited to, your first and last name, email address, country and city of residence, telephone number, social media profile details, IP address, nationality, tax identification number, date of birth, residential address, banking details, financial situation, employment status, trading activity, transaction history and account balance information (“Personal Data”). We are also required by law to collect certain Know Your Client (“KYC”) documents to verify your identity. KYC documents may include, but are not limited to: a. Proof of identity (e.g. ID card/passport, driving license) b. Proof of address (e.g. utility bill, driving license) c. Evidence of credit card statement (e.g. bank statement). We may also collect indirect information from you which we use solely for verification, security or purely browsing/functionality purposes. Such information may include your (IP) address, browser type, operating system, mobile device ID and/or device ID, Internet Service Provider (ISP) and cookies. Please also read our Cookie Policy which can be found on our Legal Notice page.
6. Purpose for which we collect your personal data
We collect, use, share, store and process your personal data to provide our services as required by law. We use your personal data to provide you with the services you request through our website and platform, to fulfill our contractual obligations in relation to those services. We also collect your personal data for internal purposes, including improving the customer experience, advertising and marketing services (e.g. emails, social media, SMS), customer support, training purposes and administrative matters. This data is stored securely via physical or electronic means and procedural controls and treated CONFIDENTIALLY. We only collect personal data that is adequate and relevant for the purposes of our business and for a reasonable period of time as required by law. We never ask for additional information as required by law.
7. Your legal rights
You have the following rights under data protection laws in relation to your personal data: a. Information and access request: You have a right of information which, among other things, provides information about where personal data is stored, how the data was collected and for what purpose. You also have a right to be informed about your personal data. If you would like to receive a copy of the personal data we hold about you, we will provide you with that copy upon written request, unless relevant legal requirements prevent us from doing so. Please note that we may need to request specific information from you or contact you to request further information to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to anyone who has no right to receive it. b. Request correction/rectification of the personal data we hold about you: You have the right to correct any inaccurate or incomplete data we hold about you, however we may need to verify the accuracy of the new data you provide to us. If you require this, please contact our support team at: support@EliteHandeln Kapital.com. c. Request erasure of your personal data: You have the right to request erasure of your personal data (“right to be forgotten”) where there is no valid reason for our continued processing. However, please note that we may not always be able to comply with your erasure request for specific legal reasons which will be communicated to you at the time of your request, if applicable. As a CYSEC authorised company, we are required to keep certain data for a maximum of seven years. d. Object to the processing of your personal data: You have the right to object to the processing of your personal data if you believe it impacts your fundamental rights and freedoms. In some cases, we may be able to demonstrate that we have compelling legitimate grounds to process your data which override your rights. As a CYSEC authorised company, we are required to process and retain certain data for compliance purposes. If you object to the processing of certain data, we may not be able to provide you with our services. e. Request restriction of processing of your personal data: You have the right to ask us to suspend the processing of your personal data in the following cases: (a) where you want us to establish the accuracy of the data; (b) where our use of the data is unlawful but you do not want us to delete it; (c) where you want us to keep the data even if we no longer need it because you need it to establish, exercise or defend legal claims; or (d) where you have objected to our use of your data but we need to verify whether we have compelling legitimate grounds to use it. Please note that any requests in relation to restricting the processing of your data mean that we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may need to terminate your use of the EliteHandeln Kapital services, but we will notify you at the time if this is the case. f. Request the transfer of your personal data to you or to a third party: You have the right to request the transfer of your personal data to you or to a third party. If you require this, please contact our support team at: support@EliteHandeln Kapital.com. g. Withdraw consent where we rely on your consent to process your personal data: However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may no longer be able to provide you with our services. We will let you know at the time of withdrawing your consent if this is the case.
8. Our legal obligations
We may be required to retain and use personal data to comply with our legal requirements, for data security purposes and when we believe it is necessary or appropriate to: (a) comply with our obligations under applicable laws and regulations, (b) respond to requests from courts, law enforcement, regulators and other public and government authorities, (c) monitor and enforce compliance with our Platform Terms; (d) conduct anti-money laundering, sanctions or KYC checks in accordance with applicable laws and regulations; or (e) protect our rights, privacy, safety, property or the rights, privacy, safety, property or those of others. We may also be required to use and retain personal data after the closure of your EliteHandeln Kapital account for legal, regulatory and compliance reasons, such as for the prevention, detection or investigation of a crime, loss prevention or fraud prevention.
10. Disclosure of your personal data
We disclose and/or share your personal information when necessary to provide our services or conduct our business. When we share personal information, we do so in accordance with applicable data protection laws and our internal security standards. We do not sell any personal information or customer databases we collect. We do not distribute or transfer our customers' data to unauthorized or unaffiliated third parties. Below are the parties with whom we may disclose and/or share personal information: a. Within the EliteHandeln Kapital group of companies: The Company is part of the EliteHandeln Kapital group of companies ('EliteHandeln Kapital Group'). In order to fulfill our contractual obligations to you, the Company is supported by employees and contractors of the EliteHandeln Kapital Group. For the provision of services, we may provide them with personal information when necessary. All of our employees and contractors are required to comply with our privacy and security policies when handling personal information. b. Our third party providers: The Company is supported by third party providers/service providers. We may share data with our service providers with whom we do business when necessary. In these cases, we maintain confidentiality agreements and any data we share is always on a 'need to know' basis and solely to provide our services to you. Such services may include working with financial institutions such as banks and payment processing providers, promotional functions, direct marketing services, software system and platform support, cloud hosting services, advertising (including affiliate advertising) and data analysis. c. Regulatory Disclosure: We will also share and/or disclose personal data to third parties for legal reasons when we believe it is necessary to comply with legal obligations, including but not limited to law enforcement and other public authorities. d. Affiliate Marketing: We have an affiliate marketing program called Forex Affiliate/EliteHandeln Kapital Partners which is a commercial arrangement where third parties promote EliteHandeln Kapital and its products and services for a fee. We do not share your personal data with these third parties.
11. Data security
Your security and privacy are of the utmost importance to us. All information you provide to us is stored on our secure servers and protected by our comprehensive, modern and well-maintained data security infrastructure. We protect your information through the use of data security technology, which includes systems such as firewalls, encryption, access controls, physical security, physical and logical network segregation, technology audit tools, and appropriately managed and monitored internal roles and procedures. Unfortunately, the transmission of information over the Internet is not completely secure. We will take all reasonable steps to ensure that your personal data is kept secure and protected in accordance with our legal obligations and standards. Where this is not possible, for example because we are required by law to disclose data, we will ensure that the disclosure of the data is lawful.
12. Data storage
We will store your personal data for a period that we deem necessary for legal and/or business purposes, up to a maximum of seven years after the end of our business relationship. Your personal data will be securely deleted and/or destroyed when it is no longer required.
13. Cookies
Cookies are small text files that are sent to and stored on your device (e.g. desktop and laptop, smartphone, tablet/phablet) when you visit a website or page in order to access the internet. Cookies enable a website to recognize a user's device. The purpose of using cookies is to improve and facilitate the user experience. By using www.EliteHandeln Kapital.com, you consent to the use of cookies to improve your experience. You can find more information about our cookie policy on our “Legal Notice” page.
14. Marketing
We may collect personal data through social media sites when you interact with us on any of our social channels, through our apps and/or from other sources such as public databases, joint marketing partners, social media platforms, from people you are connected with on social media platforms and from other third parties. We may send you information via SMS, push notification, email, in-app notification or contact you by phone or otherwise to provide you with information about our products, services, training and offers that we think may be of interest to you. If you receive email communications from us about the market or your activities on the Platform and no longer wish to do so in the future, you can unsubscribe by clicking on the unsubscribe link at the bottom of any email sent to you or by notifying the employee who contacted you and we will no longer send you this information. If you have any further questions, please do not hesitate to contact us by email at support@EliteHandeln Kapital.com. If you are logged into your account, you can also manage your preferences by going to the “Notifications” tab (My EliteHandeln Kapital > My Account > My Notifications > Edit Market Alerts) and manage your subscriptions.
15. Changes to the Privacy Policy
Any changes we make to our Privacy Policy in the future will be posted on our website and, where appropriate, notified to you by email and/or the next time you launch the App or log in to the website. The new terms may be displayed on screen and you may be required to read and accept them in order to continue using the App or the Services. Please note that we reserve the right to amend, revise, modify and/or change our Privacy Policy at any time.
16. Our communication with you
You can contact us at any time with questions or concerns. We will notify you separately (probably with a pop-up notification) if we process your personal data for other purposes and ask for your consent where required. You can control which and how you receive communications from us and how we use your information. You are entitled to request a copy of the personal data we hold about you. You can also change your personal data at any time. If you wish to make a complaint or comment, please contact us by email at: DPO@EliteHandeln Kapital.com. If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you may refer your complaint to the data protection authority in your jurisdiction. The office of the Commissioner for the Protection of Personal Data is located at 1 Iasonos str., 1082 Nicosia. For more information, please visit the website of the Office of the Commissioner for Personal Data Protection here. Please note that we will try to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your request is particularly complex or you have made multiple requests. In this case, we will notify you and keep you informed.
EliteHandeln Kapital TRADING LTD
Griva Digeni 1, KRIEL COURT, 3035 LIMASSOL ZYPERN
http://www.EliteHandeln Kapital.comTrade responsibly: CFDs and options are complex instruments and carry a high risk of losing money quickly due to leverage. You should consider whether you understand how CFDs and options work and whether you can afford to take the high risk of losing your money. Please see our full risk warning. EliteHandeln Kapital Trading Ltd (CySEC - license number 079/07).